FAQ

Connection Issues

What should I check when a connection times out or fails?

Check the host, port, network, firewall, proxy or jump route, and credentials. Confirm that the remote account can log in; adjust the timeout in Settings → Connection if needed.

What should I do with the first host fingerprint?

On the first connection, the host key is automatically trusted and recorded without an acceptance prompt. Verify the recorded fingerprint in Settings → Trusted Hosts through a trusted channel; stop using the connection if it cannot be verified. A changed fingerprint blocks the connection; first confirm whether the server was reinstalled or its host key replaced.

What if key authentication fails?

Confirm that the public key is installed for the correct account, the server permits the selected algorithm, and the private key is intact and protected. Privileged operations still require your explicit action on the server; the app does not elevate permissions automatically.

Files and Transfers

Why can SFTP not upload or change a file?

Check that the source is readable, the target has space, and the account can write or modify the destination.

What should I do when SFXP fails?

SFXP tries direct transfer first, which requires usable rsync on both ends; a relay may be used when direct connectivity is unavailable. If it fails or shows an unknown state, confirm remote tasks and partial files before retrying; do not repeat the transfer immediately.

Data and Backup

Where is data stored?

The main data directory is %APPDATA%\MyShell Terminal\; SSH host trust records are stored separately at %LOCALAPPDATA%\MyShell Terminal\security\known_hosts.json.

How should I back up?

Use Settings → Backup first. Encrypted backups require the password; text exports omit credentials and cannot fully restore the app.

Version and Permissions

Which systems are supported?

Refer to the delivery notes for Windows version compatibility. Monitoring, file operations, and Remote Desktop also depend on the server system, network, and account permissions.