FAQ

Connection Issues

Connection timeout?

1. Verify server address and port
2. Test network connectivity (ping the server)
3. Check firewall rules for SSH port
4. Increase timeout in Settings → Connection

Key authentication failed?

1. Ensure public key is in the server's ~/.ssh/authorized_keys
2. Verify .ssh directory is 700, authorized_keys is 600
3. Confirm PubkeyAuthentication yes in sshd_config

Frequent disconnections?

1. Configure SSH KeepAlive on the server (ClientAliveInterval)
2. Check network stability
3. MyShell Terminal auto-reconnects

File Management

Large file uploads are slow?

SFTP speed is limited by network bandwidth. For large inter-server transfers, use SFXP for direct server-to-server transfer.

Cannot change file permissions?

Ensure your SSH user has sufficient permissions, or use sudo.

SFXP Transfer

SFXP transfer failed?

SFXP automatically tries direct mode, then falls back to relay mode. If both fail:

1. Ensure both servers are connected
2. Verify source file exists and is readable
3. Verify target path is writable

Other

Where is data stored?

All configuration data is at %APPDATA%\myshell-terminal\.

How to backup?

Configure backup plans in Settings → Backup, or manually copy the data directory.

Supported operating systems?

Windows 10 (1903+) and Windows 11.